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2008-04-08

ING Direct communication case study: failure in customer communication

On Tue, Apr 8, 2008 at 10:21 AM, ING DIRECT wrote:

Dear William, Customer Number: XXXXXXXXXX

This email is to notify you that 2799 DIRINPIEQO has initiated a withdrawal for $3000.00 from your ING DIRECT Orange Savings Account.
Your confirmation number is 0110000XXXXXXXX.
To view your account balance, login to ingdirect.com.

On Tue, Apr 8, 2008 at 5:03 PM, Will Entriken wrote:

Dear Ombudsman,

This message would be seven thousand times more useful if you
identified the withdraw as coming from "ING Investments"

OMG I almost had a heart attack.

2008-04-07

SAN DISK privacy case study: Do not click accept

Here is a scan of SanDisk's End User License Agreement

    
... luckily, there is no accept button on the paper. These are the type of legal documents companies use to specify how they will use (and misuse) clients personal information. How can we take them seriously when they look like this?